Selected Systems & Builds

AI systems, backend servers, SaaS products, automations, and digital experiences built by drax under darkhax.

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Featured Build

Deep dive into a recent complex system architecture.

AI Support Agent for Businesses

An autonomous system that ingests company knowledge bases and resolves 60% of tier-1 support tickets without human intervention.

The Problem

Customer support teams were overwhelmed by repetitive queries. Existing chatbots were rigid, keyword-based, and frustrated users, leading to high escalation rates.

The Solution

Built a Retrieval-Augmented Generation (RAG) pipeline that embeds Zendesk articles and internal Notion docs into a vector database. The agent grounds its responses purely in factual company data.

Architecture & Tech Stack

  • → Backend: FastAPI (Python)
  • → LLM Orchestration: LangChain
  • → Vector DB: Pinecone
  • → Deployment: Docker on AWS ECS

Key Result

60% reduction in support ticket volume within 30 days.

Read Full Case Study

Labs & Experiments

Smaller builds, CLI tools, and late-night hacks.

NPM Package

Terminal.js

A lightweight library for building browser-based mock terminals with realistic typing animations.

Open Source
Server Tool

Postgres Analytics

A dockerized dashboard that monitors long-running queries and deadlocks in PostgreSQL databases.

Open Source
CLI Utility

AI Commit Gen

A command-line tool that hooks into git and uses OpenAI to generate semantic commit messages.

Open Source
UI Component

React Bento Grid

An open-source React component for creating responsive, asymmetric bento layouts.

Open Source

Want to build something intelligent?

Whether you need a complex backend architecture, an AI-powered system, or a high-converting web application, let's talk.

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